Refund policy
Return and Refund Policy
At Henlex Collection, we want you to be satisfied with your purchase.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be in its original packaging where applicable.
- You must provide proof of purchase.
If you receive an item that is damaged, defective, incorrect, or not as described, please contact us as soon as possible so we can assist you.
International Orders
Customers located in countries with applicable consumer-protection or cancellation rights may have additional rights under the laws of their country. Nothing in this policy is intended to limit those rights.
For customers in the European Union, applicable statutory cancellation and return rights will be respected.
Refunds
Once we receive and inspect a returned item, we will notify you whether your refund is approved.
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
For a change-of-mind return, the customer may be responsible for the cost of returning the item, where permitted by applicable law.
If you received an incorrect, damaged, or defective item, please contact us before returning it so we can provide the appropriate instructions.
Contact Us
If you have questions about returns or refunds, please contact Henlex Collection through the official customer-service contact details provided on our store.