Frequently Asked Questions

Frequently Asked Questions

How long does delivery take?

We deliver within 10–15 business days across Nigeria. You'll receive a tracking number once your order ships. For more details, see our Shipping Policy.

What is your return policy?

We accept returns within 7 days of delivery. Items must be unused and in original packaging. Contact us to initiate a return. For full details, see our Refund Policy.

How do I track my order?

Once your order ships, you'll receive a tracking link via email or SMS to monitor your delivery.

What payment methods do you accept?

We accept bank transfers, card payments, and other secure payment options at checkout.

Are your products genuine?

Yes! All products at Henlex Collection are 100% authentic and quality-checked before shipping.

How do you handle my personal data?

We take your privacy seriously. Read our Privacy Policy to learn how we collect and use your data.